We're confident that you'll be delighted with your Oregon Chai purchase. We've teamed up with WorldPantry.com®, a company dedicated to using the Internet to bring the best foods of the world to your table, and every product purchased from the Oregon Chai website is backed by the WorldPantry.com® Satisfaction Guarantee:
WorldPantry.com® Absolute Satisfaction Guarantee
If you are not absolutely satisfied with your purchase, for any reason, let us know. We will promptly replace the item or give you a refund of its purchase price. It's that simple.
How to Return an Item
- Please return items as soon as possible.
- Write the reason for your return on the back of your packing slip.
- Enclose the slip in the carton, wrap the package securely, and send it to:
WorldPantry.com®/Oregon Chai Returns
790 Tennessee Street
San Francisco, CA 94107
- If you do not have your packing slip, please include the reason for return, along with your name, e-mail address, and phone number (so we may call you with questions) and send the package to the address above.
- For your protection, please use UPS, Fedex or Insured Parcel Post for shipment.
- A credit for the price of the item and applicable taxes will be applied to your credit card. Shipping and handling charges are not refundable unless a result of an error by Oregon Chai or WorldPantry.com®.
Our returns center cannot process exchanges. If you have found another item on our site that you would prefer over the one originally ordered, please return the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed.
If you have questions about your return, please contact us. Be sure to include the information in your packing slip in your correspondence.